Acano Solution Instrukcja Użytkownika Pobierz pdf (Strona 2)

Contents

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 2

Contents

1 Problems Installing an Acano Client .................................................................................. 5

1.1 ClickOnce Installer for PC Client Not Working .......................................................... 5

1.2 PC Client msi Installer Not Working .......................................................................... 8

1.3 Mac dmg Installer Not Working ................................................................................ 9

2 Issues Logging into an Acano Client ............................................................................... 10

2.1 Client Reports “no network” in the Login Dialog...................................................... 10

2.2 Client Reports “unable to resolve IP address” in the Login Dialog .......................... 10

2.3 Client Reports “Unable to connect – check your username and try again” in

the Login Dialog ..................................................................................................... 11

2.4 Client Reports “Unable to connect – try again later” in the Login Dialog ................. 11

2.5 Client Reports “username or password is incorrect” in the Login Dialog ................. 12

2.6 Client reports Certificate Warning ........................................................................... 13

3 Issues logging out on Acano client .................................................................................. 14

3.1 Client gets hung up ................................................................................................ 14

4 Issues after logging into an Acano client ......................................................................... 15

4.1 Something missing on Acano PC/MAC client ......................................................... 15

4.2 MIC/Speaker/Camera devices issue ...................................................................... 15

4.3 Client homing issues .............................................................................................. 15

4.4 Cannot delete chat messages ................................................................................ 16

5 Issues in coSpaces on Acano client ................................................................................ 18

5.1 Negative in progress timer in coSpace ................................................................... 18

5.2 Participants not going away.................................................................................... 19

6 Audio Issues.................................................................................................................... 20

6.1 Participant Cannot Hear the Other Participant ........................................................ 20

6.2 Another Participant’s Audio is Very Low ................................................................. 20

6.3 Participant is Receiving Corrupted Audio ............................................................... 20

6.4 Echo on the Call ..................................................................................................... 21

6.5 Background Noise .................................................................................................. 21

7 Video Issues.................................................................................................................... 22

7.1 Participant is Getting No Video ............................................................................... 22

7.2 Video is Low Resolution ......................................................................................... 22

7.3 Video is Badly Corrupted ........................................................................................ 23

7.4 Layout issues ......................................................................................................... 23

7.5 Content sharing/receiving issue ............................................................................. 23

8 Issues with Guest/Signed-in User Features ..................................................................... 25

8.1 Issues with Signed-in User Features ...................................................................... 25

8.1.1 Missing invitation details .............................................................................. 25

8.1.2 Cannot remove a participant during a call .................................................... 25

8.2 Guest Issues .......................................................................................................... 26

1 2 3 4 5 6 7 ... 59 60

Komentarze do niniejszej Instrukcji

Brak uwag

Acano Solution Instrukcja Użytkownika Strona 2

Komentarze do niniejszej Instrukcji

Powiązane produkty i podręczniki dla Serwery Acano Solution