Acano Solution Instrukcja Użytkownika Pobierz pdf (Strona 43)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 43

13 Customization issues

13.1 Customized feature not working

If you cannot get the customized background images, log or voice prompts to display or be

heard, then please check the following.

1. Verify the license is in place. Issue command “license” on MMP. Server reboot is required

after uploading license file.

Note: in a split arrangement where the Acano components are deployed across two servers

(Core and Edge), the branding licenses are only required on the Core server, they are not

required on the Edge server.

2. For WebRTC customization, all customization files must be placed together in a zip file. For

IVR and Call branding customization, do not put the customization files in a zip file. Please

follow the Acano solution Customization Guidelines.

3. Make sure customization file sizes, properties and names meet the requirements in the

Acano solution Customization Guidelines. You can find errors in the event log.

For example, the following warnings mean the requested files are missing

The message below means the audio file exceeded the sample rate

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Acano Solution Instrukcja Użytkownika Strona 43