Acano Solution Instrukcja Użytkownika Pobierz pdf (Strona 27)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 27

9 coSpace Management Issues

9.1 Duplicated coSpace Video Address

When you create a new coSpace on client, you type the coSpace name. The “Video address” is

created automatically, as showing below in green. In this example the address could not match

the coSpace name exactly because the video address would then be a duplicate of one that

exists already. You can either use the address suggested or change it (as long as you chose a

unique address).

In summary, a user can have many coSpaces with the same name, but the “Video address”

must be unique on a Call Bridge or within a clustered deployment.

9.2 A coSpace Member is Missing

If a user account is removed accidentally, the user is removed from the coSpaces that he or she

was a member of. To add the user to the coSpaces as a member again, first recreate the user

and then do one of the following:

 Log in as a member of that coSpace on an Acano client and add the removed user

 Add the user via the API. The API URL format is

https:// <acano_server_IP_address>/api/v1/cospaces/<coSpace_id>/cospaceusers.

The following is an example of adding a member via the API.

https:// <acano_server_IP_address>/api/v1/cospaces/e843dbf5-4945-43b0-afe3-

93175de37d34/cospaceusers

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Acano Solution Instrukcja Użytkownika Strona 27